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@say.what | |
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My friend has the s6 and keeps getting locked out of her phone, it doesn't happen all of the time but enough to be annoying, it locks for 5 minutes then more every time she tries, I have Googled but couldn't find too much, any help would be greatly appreciated |
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@3mel | 4 December 16 |
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give this a read, it has a bit on fingerprint scanner issues. if the phone is showing that there's a software update available you should complete it as that's what's most likely to properly solve the problem http://www.ibtimes.co.uk/galaxy-s6-s6-edge-issues-fixes-fingerprint-scanner-auto-rotate-auto-brightness-connectivity-1509374 otherwise there's some things they recommend trying in the meantime... |
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@biboy | 4 December 16 |
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Swipe left and put your pin in,then go settings and redo fonger print. If you bote your nails or scratch your butt,it wont accept lol
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@say.what | 6 December 16 |
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No update showing, I got her to do a partition wipe  not sure if that is correct terminology.. Previously it was just locking her out sometimes for 45 minutes at a time, now at least it's giving option of password again... But problem still not solved
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@3mel | 7 December 16 |
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there should be an android 7.1 update available in a few weeks for your friend. that's the best I can think of without going to deep on it. if it's a network branded phone she may be waiting a long time, and getting generic software on there may be for best. |
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