You are not logged in to Prodigits. Please
|
@john_163 | |
|
since the update for video call, im not able to install whatsapp ,all it says app not installed, tryd factory reset still same...contacted whatsapp with debug log sent to them.. got a mail from them  |
||
|
12
Replies
2183
Views
0 Favourites
|
||
Page #: 1/2 |  
|
|
|
@john_163 | 8 December 16 |
|
Thanks for your message. It appears that your device is rooted. We are sorry, but we dont support rooted devices and do not answer tickets from rooted devices. We understand the reasons behind rooting a device, but please be aware that any new configuration that is a result of rooting may conflict with WhatsApp. To add to this, rooted devices do not allow the WhatsApp security model to function as intended and your messages will not be protected by end-to-end encryption. If you wish to receive f
|
||
|
|
@john_163 | 8 December 16 |
|
If you wish to receive further assistance, please remove root access from your device. Then, contact us again from inside the app (WhatsApp **Settings** **About and Help** **Contact us**).
|
||
|
@3mel | 8 December 16 |
|
if you factory reset and then tried to install whatsapp you weren't rooted at the time. all working fine for me on a rooted phone... |
||
|
@flash | 8 December 16 |
|
WhatsApp work on my rooted phone. But never contacts WhatsApp on your rooted phone because they will not reply to you on your question that you ask, but instead tell you that they don't support rooted device. Unroot your phone before you contact them then after you root it back again.
|
||
|
|
@john_163 | 8 December 16 |
|
@ flash - 8.12.16 - 11:03am WhatsApp work on my rooted phone. But never contacts WhatsApp on your rooted phone because they will not reply to you on your question that you ask, but instead tell you that they don't support rooted device. Unroot your phone before you contact them then after you root it back again. Unrooted And Sent Them A mail 
|
||
|
|
@john_163 | 8 December 16 |
|
@ 3mel - 8.12.16 - 09:54am if you factory reset and then tried to install whatsapp you weren't rooted at the time. all working fine for me on a rooted phone... I Unrooted And Installed Still Didnt Install... Seems I Can Only Install Whatsapp Version 2.1.6.351 ...Eventhough Im Getn Auto Updated Popup Its Not Working |
||
|
|
@john_163 | 8 December 16 |
|
Ok i got the same mail from whatsapp again..even though i unrooted the fone and sent them mail Last resort Il try flashing Jellybean Rom An see if it works
|
||
|
|
@john_163 | 8 December 16 |
|
Ok Tryd On JB Rom it got installed  seem the new update has some patches not supporting cm roms
|
||
|
|
@flash | 10 December 16 |
|
OK
|
||
|
|
@flash | 10 December 16 |
|
@ john_163 - 8.12.16 - 01:38pm I Unrooted And Installed Still Didnt Install... Seems I Can Only Install Whatsapp Version 2.1.6.351 ...Eventhough Im Getn Auto Updated Popup Its Not Working Oh |
||
|
|
