Not really a question just a let you know post I've owned, used n looked at several BB models n the other day I did a security reset on a Q10 which was new unused. It literally took around 7 to 10 mins to reboot... Very long when compared to OS 7 6 and 5 devices so if u ever have to hard reset this model don't panic if it seems long... It really does take that long and don't do a battery pull mid way through it, just wait.